Privacy Policy

Last updated: July 2026

VoltRide ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website and purchasing from us, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

Identity & Contact Information — name, email address, phone number, and delivery/billing address
Transaction Information — details of products purchased, order history, and payment information (processed securely via third-party payment providers)
Technical Information — IP address, browser type, device information, and browsing behaviour on our website (collected via cookies and analytics tools)
Communications — any correspondence you send us, including enquiries and support requests

2. How We Collect Your Information

We collect personal information directly from you when you:

Place an order on our website
Create an account or subscribe to our mailing list
Contact us via email, phone, or our contact form
Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including coordinating delivery with our supplier network
Communicate with you regarding your order, including shipping updates and support
Send marketing communications where you have opted in (you may unsubscribe at any time)
Improve our website, products, and customer experience
Comply with legal obligations

4. Disclosure of Your Information

We may share your personal information with trusted third parties, including:

Suppliers & Fulfilment Partners — to process and deliver your order. Some suppliers may be located outside of Australia, including internationally, and your information may be transferred to them accordingly.
Payment Processors — to securely handle payment transactions
Logistics & Courier Services — to arrange delivery of your order
Marketing & Analytics Platforms — to help us understand website usage and deliver relevant communications
Legal & Regulatory Authorities — where required by law

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. International Data Transfers

As we work with suppliers and service providers located outside of Australia, your personal information may be transferred to and stored in countries other than Australia. We take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Australian Privacy Principles.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You may disable cookies through your browser settings; however, this may affect the functionality of our website.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses SSL encryption to secure data transmitted between your browser and our servers.

While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Access & Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, please contact us at support@voltride.com.au or via our Contact page.

9. Complaints

If you believe we have breached your privacy rights, please contact us in the first instance so we can attempt to resolve your concern. You can reach us at support@voltride.com.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.